Privacy Policy
Florence and May regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Florence and May users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, please feel free to contact Florence and May at info@florenceandmay.com.au or call 0403 481 463.
Collection of Information
In order to use the Florence and May website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Florence and May is collected via correspondence from you or your company. This may be via telephone, email, mail or directly through our website.
Use of Collection Information
Any details collected from Florence and May customers are required in order to provide you with our products and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket lay technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during the transmission and once we receive it.
If you have any questions about the security of our website please email us at info@florenceandmay.com.au .
Access to collated Information
If your personally identifiable information changes, or if you no longer desire our service you may correct, update, delete or deactivate by emailing us at info@florenceandmay.com.au .
Ordering
If you purchase a product from us we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill out your orders. If we have trouble processing an order we will use this information to contact you.
Communication
Florence and May uses personally identifiable information for essential communications such as emails and accounts information. We may also use this information for other purposes including promotional emails. If at any time you wish not to receive this correspondence you can request to be removed from our mailing list by contacting us at info@florenceandmay.com.au .
You will be notified when a third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.
Links
Links on the Florence and May site to external sites are not covered within this policy. The terms and conditions we outline in the privacy statement only cover the domain name of Florence and May.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other place we deem appropriate so that you are aware of the way information we collect, how we use it and under what circumstances, if we disclose it. We reserve the right to modify this privacy statement at any time so please review frequently. If we make material changes to this policy we will notify you here, by email or by means of a notice on our home page.